FAQ's

What products do you sell?
We offer hooded jackets for men and women, women's sweatshirts, men's T-shirts, and regularly add new products to our online collection.

Where do you ship?
We currently ship to addresses within the United States.

How much does shipping cost?
We offer free standard shipping on all orders.

How long does delivery take?
Most orders are delivered within 4–6 business days.

Can I track my order?
Yes. A tracking number will be sent to your email after your order has been shipped.

Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations can only be made before your order has been processed.

What is your return policy?
We accept returns within 30 days of delivery for eligible items.

What condition must returned items be in?
Items must be new, unused, and returned with their original packaging.

Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns. We cover the cost if the item is defective or an incorrect product was sent.

How long does it take to receive a refund?
Approved refunds are issued to the original payment method within 5 business days after the returned item has been inspected.

Do you offer exchanges?
Yes. Please return the original eligible item and place a new order for the preferred size, color, or style.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Maestro.

Are taxes included in the product prices?
Yes. All product prices displayed on our website include applicable VAT and taxes.

How can I contact Retro Grade?
You can contact us by phone, email, or by visiting our store during business hours.

Contact Information

Retro Grade
Address: 571 S Highland St, Memphis, TN 38111, United States
Phone: +1 901 338 4068
Email: support@retrogradeworld.com

Business Hours:
Monday to Saturday: 12:00 PM – 07:00 PM
Sunday: 01:00 PM – 06:00 PM