Refund policy
At Retro Grade, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy outlined below.
Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in new and unused condition, with all original packaging, tags, and accessories included. Items that show signs of wear, use, alteration, or damage caused after delivery are not eligible for return.
Custom-made, personalized, or special-order products cannot be returned unless they arrive damaged or defective.
How to Start a Return
To request a return, please contact our customer support team with your order details and the reason for your return request.
If your return request is approved, we will provide a downloadable return shipping label along with detailed instructions on how to prepare and send your package. Please do not return any item without first receiving return authorization and instructions from us, as unauthorized returns may not be accepted.
Return Shipping Costs
If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.
If the return is the result of an incorrect item being shipped or a product defect that occurred before delivery, Retro Grade will cover the return shipping cost.
Defective or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can review the issue and provide the appropriate assistance.
Once the defective item has been returned and inspected, we will send you a replacement of the same product in new condition.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to the original payment method used for the purchase within 5 business days. Please note that the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Exchanges
We accept exchanges.
If you wish to exchange an item for a different size, color, or style, please initiate a return for the original eligible item in accordance with our Return Policy. Once your return has been processed, you may place a new order for your preferred item. This approach helps ensure faster processing and product availability.
Non-Returnable Items
Certain items cannot be returned, including personalized products, custom-made items, special-order products, and any item that is not returned in new and unused condition with its original packaging.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us using the information below.
Retro Grade
Address: 571 S Highland St, Memphis, TN 38111, United States
Phone: +1 901 338 4068
Email: support@retrogradeworld.com
Business Hours:
Monday to Saturday: 12:00 PM – 07:00 PM
Sunday: 01:00 PM – 06:00 PM