Privacy policy
At Retro Grade, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, create an account, or communicate with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you interact with our website, we may collect information that you voluntarily provide, including your name, billing address, shipping address, email address, telephone number, payment details, and any information you provide when contacting our customer support.
We may also automatically collect certain technical information about your device and browsing activity, including your IP address, browser type, operating system, referring website, pages visited, date and time of access, and information collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to process and fulfill orders, provide customer support, communicate with you regarding your purchases, verify transactions, improve our products and services, personalize your shopping experience, maintain website security, prevent fraud, comply with legal obligations, and operate our business efficiently.
With your consent where required by law, we may also use your information to send promotional emails or updates regarding new products, offers, or company news. You may unsubscribe from marketing communications at any time.
Payment Information
Payments made through our website are processed securely by our payment providers. We do not store your complete payment card information on our servers. All payment information is handled using secure encryption and industry-standard security practices.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your overall browsing experience.
You may disable cookies through your browser settings; however, doing so may affect certain features of our website.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers that assist us in operating our business, including payment processors, shipping carriers, website hosting providers, analytics providers, customer support platforms, marketing service providers, and other vendors necessary to fulfill our services.
Information may also be disclosed when required by law, to comply with legal obligations, protect our rights, investigate fraud, or respond to lawful government requests.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, delete, restrict processing, object to processing, or request a copy of your personal information where applicable by law.
If you wish to exercise any of these rights, please contact us using the information provided below.
Marketing Communications
If you subscribe to receive promotional communications, you may opt out at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of promotional emails, we may still send service-related communications regarding your orders or account.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.
International Visitors
If you access our website from outside the United States, please be aware that your information may be transferred to and processed in the United States or other countries where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. Any updates will become effective when posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the information below.
Retro Grade
Address: 571 S Highland St, Memphis, TN 38111, United States
Phone: +1 901 338 4068
Email: support@retrogradeworld.com
Business Hours:
Monday to Saturday: 12:00 PM – 07:00 PM
Sunday: 01:00 PM – 06:00 PM