Shipping policy
Thank you for shopping with Retro Grade. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Shipping Area
We currently ship to addresses within the United States only.
Shipping Cost
We offer free standard shipping on all orders within the United States.
Order Cut-Off Time
Orders placed before 5:00 PM (GMT-06:00) Central Standard Time (Chicago) will begin processing according to our standard processing schedule. Orders placed after the cut-off time will be processed on the next business day.
Order Processing Time
Orders are processed within 1–2 business days, Monday through Saturday, excluding holidays and other non-operational days.
Transit Time
After your order has been processed, delivery typically takes 3–4 business days, Monday through Saturday.
Estimated Delivery Time
The estimated total delivery time is 4–6 business days, including processing and shipping time.
Please note that delivery estimates are not guaranteed and may vary due to factors outside our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking details may take up to 24 hours to become active after shipment.
Change of Address
If you need to update your shipping address, please contact us as soon as possible after placing your order. We will do our best to accommodate your request before your order is processed. Once an order has been shipped, we are unable to change the delivery address.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information when placing an order. If an incorrect or incomplete address is provided and the package cannot be delivered, additional shipping charges may apply if the order needs to be reshipped.
Change of Mind
If you wish to cancel your order due to a change of mind, please contact us before your order has been processed. Once an order has entered processing or has been shipped, it cannot be canceled. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return & Refund Policy.
Order Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to severe weather, carrier operations, holidays, or other unforeseen circumstances. We appreciate your patience if such delays occur.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible after delivery. Include your order number along with photographs of the package and the item so we can review the issue and provide appropriate assistance.
Lost Packages
If your tracking information indicates that your package has been lost during transit, please contact us. We will work with the shipping carrier to investigate the shipment and help determine an appropriate resolution.
Item Not Received
If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, or your local carrier. If you are still unable to locate your package, please contact us for further assistance.
Undelivered Packages
If a package is returned to us because it was undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package, we will contact you regarding the next available options. Additional shipping charges may apply for reshipment.
Taxes
All product prices displayed on our website include applicable VAT and taxes. No additional VAT charges will be added to your order during checkout.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us using the information below.
Retro Grade
Address: 571 S Highland St, Memphis, TN 38111, United States
Phone: +1 901 338 4068
Email: support@retrogradeworld.com
Business Hours:
Monday to Saturday: 12:00 PM – 07:00 PM
Sunday: 01:00 PM – 06:00 PM